You have made a purchase and you are not completely satisfied? You may have the right to cancel the order and cancel the contract for the purchase of the goods. With regard to online purchases on the Internet, this is possible in most cases.

In America, under certain conditions, you as a consumer have the right to cancel a contract to purchase a product. This means that you can withdraw from the purchased goods without giving any reasons. Please note: this right does not apply if the contract for the purchase of goods is between two private individuals.

Here we will answer the main questions about the right to withdraw from a contract for the purchase of goods.

In what case can I withdraw from a contract for the purchase of goods?

If you have bought something over the internet or telephone, you can withdraw from the contract for the purchase of goods (such contracts are called distance contracts). The right to withdraw from the contract also applies to contracts concluded outside a fixed retail outlet. For example, when ordering a coffee machine in an online store or subscribing to a magazine on the street, these purchases can be waived.

Many people mistakenly think that goods bought in a store can be returned without giving a reason. But it isn’t. According to the law, retailers are not obliged to take the goods back and reimburse the purchase price.

However, it still makes sense to ask about this possibility: retailers often voluntarily accept the goods back or offer an exchange.

How can I withdraw from a contract to buy goods?

You must inform the seller of your withdrawal from the contract. It will be much more reliable to do this by email or registered letter, and the seller will confirm the cancellation. In this way, you will be able to prove that the seller received your communication of your wish to cancel the purchase.

What are the consequences of cancelling a contract for the purchase of goods?

If you cancel the contract, it becomes null and void and you are no longer bound by it. The seller must return the money to you and you must return the goods to him. The seller is not obliged to give you a refund until he receives the goods back from you or until you show proof that you have sent them.

If you have problems with the termination of the contract for the purchase of goods, the Consumer Protection Center can also help you by providing a personal consultation.

Who pays for delivery?

If you have paid for the delivery of the order, you can claim reimbursement of these costs from the seller after the order has been canceled. You must pay the costs of returning the goods to the seller if the seller has not agreed to pay them. If you have damaged the goods, you must pay money for the loss of value of the goods.

How long do I have to cancel a contract to buy goods?

You have 14 days to cancel a purchase order. To meet the deadline, you only need to send a cancellation letter within 14 days. It doesn’t matter when the letter reaches the seller.

When does the deadline for canceling a contract to purchase goods begin?

The 14-day period begins when the goods are received. This assumes that the seller has correctly informed you of your right to withdraw from the contract to purchase the goods. If this information does not contain all the necessary information, you have a longer right to cancel the purchase – one year and 14 days.